Legal Jargon, Terms, Privacy Policy

Let's Talk About Privacy

Look, death is intimate. Like, really intimate. And if you're going to trust us to be part of one of life's most profound moments, we're going to protect your information like it's sacred. Because it is.

Bainbridge Death Support ("we," "us," or "our") provides compassionate, non-medical end-of-life support—think death doula companionship, legacy preservation, and real talk about mortality. This policy explains what we know about you, why we need to know it, and how we keep it locked down.

Where This Applies

This Privacy Policy covers everything that happens when you interact with us:

Our website at bainbridgedeathsupport.com
Email conversations (the good, the deep, and the messy)
Contact forms and inquiries
Service consultations and actual client work
Newsletter subscriptions (we promise not to be annoying)
Workshops and events

By sharing your information with us, you're confirming you're at least 18 or have parental permission. We're here for grown-up conversations about death.

The HIPAA Thing (Or Lack Thereof)

Here's the deal: We're not a HIPAA Covered Entity because we don't do medical stuff or electronic billing with health plans. But here's what we DO: We voluntarily follow HIPAA-level privacy standards because frankly, that's just how you should treat people's personal information—especially when it comes to end-of-life care.

Think of it as going beyond the bare minimum. Death is too important to half-ass the privacy part.

What We Collect (And Why We're Not Creepy About It)

The Stuff You Tell Us

When you reach out or work with us, we collect:

Contact Info: Name, email, phone, address—the basics for actually connecting with you
Your Story: Details about what you need, your circumstances, your wishes, what matters to you
Our Conversations: Emails, phone calls, texts, all those 2am "I've been thinking about this" messages
Payment Details: Billing info (handled securely through third-party processors—we don't want your credit card number hanging around)
Legacy Materials: Photos, videos, stories, voice recordings—the beautiful stuff that preserves memory

The Stuff That Happens Automatically

When you visit our website, the internet does its thing and we might collect:

Tech Data: IP address, browser type, device info, operating system (riveting, we know)
Usage Data: What pages you visit, how long you stay, where you came from
Cookies: Little data files that help the website work better and remember your preferences

How We Use Your Information

To Actually Help You

Deliver the death doula services you asked for
Schedule vigils, consultations, and those crucial conversations
Create legacy videos, memory books, and other beautiful keepsakes
Keep track of our work together without losing important details

To Stay Connected

Answer your questions (even the hard ones)
Send updates about services and resources
Remind you about appointments
Share educational content about end-of-life stuff that actually matters

To Handle the Business Side

Process payments without drama
Keep financial records for accounting and taxes (boring but necessary)
Send receipts and invoices

To Get Better at What We Do

Understand what our website visitors need
Develop new offerings based on what people actually want
Improve our services based on real feedback

Send newsletters with articles and resources (opt out anytime—no hard feelings)
Let you know about workshops and events
Provide education about death that doesn't suck

Let's be crystal clear: We don't sell your information. Period. We're not in that business.

We only share your information in these specific situations:

When You Say It's Cool

If you explicitly give us permission or ask us to coordinate with family or healthcare providers, we'll share what's needed. Your call.

With Our Tech Partners

We use trusted services for:

Website hosting (so the site actually works)
Email platforms (for newsletters and communication)
Payment processing (secure handling of transactions)
Cloud storage (encrypted and protected)
Analytics (understanding how people use the site)

All these partners are contractually bound to protect your information. We don't work with sketchy operators.

When the Law Demands It

We'll disclose information if legally required:

Valid subpoenas or court orders
Compliance with applicable laws
Protecting rights and safety

When We Must Report

Here's where it gets serious: If we witness or suspect abuse, neglect, or exploitation of vulnerable adults, we're ethically and legally obligated to report it to authorities. Death doulas don't look the other way.

How We Protect Your Information

We take security seriously. Here's how:

The Admin Stuff

Written privacy policies (you're reading one)
Staff training on confidentiality
Strict "need to know" access to information
Regular policy reviews

The Tech Stuff

SSL encryption on our website
Password-protected everything
Encrypted cloud storage
Regular security updates
Firewall and malware protection

The Physical Stuff

Locked cabinets for paper records
Controlled office access
Secure document destruction (shredding, not just tossing)

How Long We Keep Your Stuff

We retain your information only as long as we need it to:

Fulfill the purposes in this policy
Meet legal requirements
Handle disputes
Maintain business records

Client service records stick around for seven years after we wrap up, unless you want them gone sooner or the law says otherwise.

Legacy materials we create for you? Those belong to you and your people. We only keep copies if you explicitly want us to.

Know Your Rights:

Want to see what we have? Ask.

Something wrong or outdated? We'll fix it.

Want your info gone? We'll delete it (subject to legal requirements).

Tired of our emails? Click unsubscribe or tell us directly. No judgment.

Want your data in a usable format? We'll make it happen.

Want to limit how we use your information? Let us know.

Cookies and Tracking (The digital kind. Sorry.)

Our website uses cookies to:

Remember your preferences
Understand how people use the site
Make everything work smoothly
Analyze traffic patterns

You control cookies through your browser settings. Just know that blocking them might mess with some features and services.

Cookie Types:

Essential: Required for basic functionality
Analytics: Help us understand usage (like Google Analytics)
Preference: Remember your settings

Links to Other Places

Our site might link to other websites or resources. We're not responsible for their privacy practices. Read their policies before sharing your info elsewhere.

Kids and Privacy

Our services are for adults. We don't knowingly collect information from anyone under 18. If we find out we have, we'll delete it immediately.

Policy Updates

We might update this policy as things change, technology evolves, laws shift, and we learn better practices. When we make material changes, we'll:

Post the updated policy with a new date
Email registered users
Put a notice on the homepage

Please check back periodically to stay up to date.

By using our website or working with us, you're acknowledging that you've read this Privacy Policy and you're cool with how we handle your information as described above.